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Frequently Asked Questions

Q. What does the price include?

A. The EuroDollar special rate includes Collision Damage Waiver (CDW), Public Liability, Theft Protection (TP), Fire Protection, 24h break down assist, Unlimited Mileage (UM), VAT and all Local Taxes.

Q. What documents are required to be presented by the driver?

A. Upon arrival the driver must hold an ID card or passport, a European driving license issued at least 12 months before.

Q. What is not included in the price?

A. Fuel, Second Driver, Navigator Systems. These items are payable directly to our representative.

Q. What does the fuel policy \"Collect with full tank and return empty\" mean?

A. This means you pay locally for a full tank and bring the car back empty or as empty as possible since there are no refunds.

Q. What does the fuel policy \"Return as collected\" mean?

A. This means that the car is delivered to the renter with at least ¼ petrol and should be returned at the same level.

Q. Is there any extra charge to be paid for late night delivery?

A. Yes, for having your car delivered between (21:00 - 08:00) there will be an extra charge of 25.00€.

Q. What is CDW?

A. Collision damage waiver (CDW) or loss damage waiver (LDW) is basic damage coverage available while renting a vehicle.

Q. What is TP?

A. TP stands for Theft Protection. This insurance covers you in the event that the car is stolen during your rental. TP does not cover any stolen belongings of the Renter.

Q. What happens in case of a flat tire during the rental?

A. In case of a flat tire during the rental, the replacement of a flat tire with a spare is clearly a responsibility of the Renter. If the tire is punctured from neglectfull driving or by driving on off track roads or non asphaltic roads the renter will be charged with the expense of the replacement and repair of the tire.

Q. What is a Rental Agreement?

A. The Rental Agreement (or RA) is the rental contract document between EuroDollar and a client, confirming the liabilities and responsibilities of all parties for the contracted period.

Q. How can I pay for the rental?

A. EuroDollar accepts credit cards (VISA, MAESTRO) and cash. We do not accept debit cards.

Q. Is there a minimum of rental age?

A. Age requirement vary depending on the type of the car.

From A GROUP - C GROUP from 21 years old

From D GROUP – V1 GROUP from 23 years old

Q. Is the type/model of car guaranteed?

A. NO. EuroDollar will guarantee to provide cars of similar size and specification within the group reserved.

Q. What happens if the car I booked is not available?

A. EuroDollar will provide a vehicle in the next available group with no extra charge.

Q. What do I have to do in case I want to change my booking?

A. All you need to do is send an email at EuroDollar and your details will be altered.

Q. Can I have the car delivered at a different location?

A. EuroDollar can deliver your car at any hotel of Crete providing you have informed before booking the car and accepted the extra charge for the delivery.

Q. What happens if I want to keep the vehicle longer than planned?

A. If you wish to keep the vehicle longer than the contracted period, our representative should be informed at least 48 hours in advance.

Q. What should I do if I breakdown?

A. EuroDollar provides a 24 hour breakdown service inclusive in all bookings. Therefore, you should contact us and state your location.

Q. What should I do if I have an accident?

A. Immediately contact our 24 hour line 00302810281338 we will talk you through any further action.

Q. Still need to contact us?

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