Frequently Asked Questions

Our most popular questions

  • What does the price include?icon down arrow

    When renting a car from Eurodollar the price includes: Collision Damage Waiver (CDW) NO EXCESS, Third Party Insurance (TPI), Theft Protection (TP), Fire Protection (FP), 24h Break Down Assist, Unlimited Mileage (UM), VAT and all Local Taxes.

  • What documents are required to be presented by the driver?icon down arrow

    Upon arrival the driver must hold an ID card or passport, also a valid driving license issued at least 12 months before the rental. National driving licenses issued in the EU, UK, SWITZERLAND, ISRAEL are accepted. For all other cases an INTERNATIONAL DRIVING LICENSE is required.

  • What amount of fuel will the tank have when I pick the car up?icon down arrow

    We deliver the car with at least ¼ fuel in tank. The renter must return the car at the same level. Please note that we do not refund for extra fuel left in tank.

  • What does the fuel policy "Collect with full tank and return empty" mean?icon down arrow

    This means you pay locally for a full tank and bring the car back empty or as empty as possible since there are no refunds.

  • What does the fuel policy "Return as collected" mean?icon down arrow

    This means that the car is delivered to the renter with at least ¼ petrol and should be returned at the same level. There are no refunds on extra fuel.

  • Is there any extra charge to be paid for late night delivery?icon down arrow

    Yes, for having your car delivered:
    From 21:00 until 00:00 there will be an extra charge of 25.00€.
    From 00:00 until 07:00 there will be a charge of 40.00 €.
    From 07:00 until 09:00 there will be a charge of 25.00€.
    The late night delivery fee is payable on arrival.

  • Can I hire a car without a credit card?icon down arrow

    Yes you can. No credit card is required for the rental procedure. However, should you prefer to pay by credit card we accept all major credit card types with the exception of AMERICAN EXPRESS.

  • Is there a security deposit blocked on my credit card?icon down arrow

    There is no amount blocked on your credit card. You only pay the rental fee.

  • What is CDW?icon down arrow

    Collision damage waiver (CDW) is the basic damage coverage available while renting a Eurodollar rental vehicle. The renter is covered in case of damage (i.e. scratches, dents) to the bodywork of the rental vehicle, the doors, the bonnet, the back. ZERO EXCESS IS APPLIED. CDW does not apply when the renter violates the terms and conditions of the rental agreement.

  • What is TP?icon down arrow

    Theft protection (which is included in our insurance package), covers the renter in case the car is stolen during the rental period. TP does not cover any stolen belongings of the renter.

  • What happens in case of a flat tire during the rental?icon down arrow

    In case of a flat tire during the rental, the replacement of a flat tire with a spare is clearly a responsibility of the renter. If the tire is punctured from neglectful driving or by driving on off track roads or non-asphaltic roads the renter will be charged with the expense of the replacement and repair of the tire.

  • What is a Rental Agreement?icon down arrow

    The Rental Agreement (or RA) is the rental contract document between Eurodollar and a client, confirming the liabilities and responsibilities of all parties for the contracted period.

  • How can I pay for the rental?icon down arrow

    We accept credit cards (VISA, MASTERCARD) and cash. We do not accept debit cards.

  • Is there a minimum of rental age?icon down arrow

    Age requirement vary depending on the type of the car.
    From A GROUP - D2 GROUP from 21 years old
    From D GROUP – V1 GROUP from 23 years old

  • Is there a maximum of rental age?icon down arrow

    The maximum acceptable age of the driver is 70 years old.

  • Is the type/model of car guaranteed?icon down arrow

    NO. Vehicles are guaranteed by vehicle group and not model. We undertake to provide an alternative model in the same group with the same specification or higher if the model selected is not available.

  • What happens if the car I booked is not available?icon down arrow

    Eurodollar will provide a vehicle in the next available group with no extra charge.

  • What happens if my flight is delayed?icon down arrow

    In the event of a delayed flight our representative will wait for you with no extra charge. The flight number must be provided while reserving the rental car.

  • What do I have to do in case I want to change my booking?icon down arrow

    All you need to do is send an email to info@rentcars-crete.com and your details will be altered.

  • Can I have the car delivered at a different location?icon down arrow

    Eurodollar can deliver your car at any hotel of Crete providing you have informed before booking the car and accepted the extra charge for the delivery.

  • What happens if I want to keep the vehicle longer than planned?icon down arrow

    If you wish to keep the vehicle longer than the contracted period, our representative should be informed at least 48 hours in advance.

  • I am arriving at the Airport how do I collect the car?icon down arrow

    The pick-up procedure will be described in the confirmation email, which is sent to you after booking the car. However, should you have any queries please contact us on: 00302810281338.

  • Where do I drop the car off at the end of the hire?icon down arrow

    All the instructions will be given to the renter while collecting the car.

  • What should I do if I breakdown?icon down arrow

    Eurodollar provides a 24 hour breakdown service inclusive in all bookings. Therefore, you should contact us at 00302810281338 and state your location.

  • What should I do if I have an accident?icon down arrow

    Immediately contact our 24 hour line 00302810281338 we will talk you through any further action.